refund policy
 

At Elite Tv, customer satisfaction is important to us. Please read this Refund Policy carefully to understand your rights and our procedures regarding refunds.

By purchasing our services, you agree to the terms outlined below.

1. General Refund Conditions

Please understand and agree that refunds cannot be issued due to technical issues unless you allow us the opportunity to adequately investigate and attempt to resolve the problem.

If:

• We are unable to resolve your issue within 48 hours, or

• Our service becomes unavailable for 48 consecutive hours,

You will be eligible for a full refund.

For assistance at any time, please contact our 24/7 live support team.

2. Refund Eligibility

• Full refunds are available within 3 days (72 hours) of the initial purchase.

• Refund requests made after this 3-day period may be considered for partial refunds, depending on the duration and extent of service usage.

Refund eligibility is evaluated at our discretion based on account activity and usage.

3. Technical Issues and Support

We do not offer refunds for technical issues unless you first allow our support team the opportunity to troubleshoot and resolve the problem.

If we fail to resolve the issue within 48 hours, or if there is a confirmed 48-hour continuous service outage, a full refund will be granted.

For any technical difficulties, please contact our live support team, available 24/7.

4. Refund Processing

• Refunds for payments made by credit or debit card are typically processed within 15 to 20 business days.

• In certain cases, refund processing may take up to 90 days, depending on your payment provider or financial institution.

Refunds will be returned to the original payment method used at the time of purchase.

Elite Tv is not responsible for delays caused by external payment processors, banks, or financial institutions, as these are outside our direct control.

5. Communication and Support

Our support team will communicate with you regarding the status of your refund request.

We are committed to ensuring transparency and providing clear information about refund decisions and processing timelines.

If you have any questions regarding this Refund Policy, please contact us:

Email: support@elitetv.com
Live Chat: Available on our website
WhatsApp: Contact us via our website

.