Last Updated: July 2026

At Elite TV, customer satisfaction is our priority. We are committed to providing a reliable service and a fair refund process. Please read this Refund Policy carefully before purchasing our services.

By purchasing any Elite TV subscription, you agree to the terms outlined below.

1. 30-Day Money-Back Guarantee

We offer a 30-Day Money-Back Guarantee for eligible purchases.

If you experience a technical issue with our service, you must first contact our support team and allow us the opportunity to investigate and resolve the problem.

If:

• We are unable to resolve your issue within 48 hours, or
• Our service experiences a confirmed outage lasting 48 consecutive hours,

you will be eligible for a full refund, provided your request is submitted within 30 days of your original purchase.

Our support team is available 24 hours a day, 7 days a week to assist you.

2. Refund Eligibility

A full refund may be requested within 30 days of the initial purchase, provided the conditions of this policy are met.

Refund requests submitted after the 30-day period may be reviewed on a case-by-case basis but are not guaranteed.

Refund eligibility is determined based on:

• Service usage
• Account activity
• Technical investigation
• Compliance with this Refund Policy

3. Technical Support Requirement

Refunds are not issued for technical issues unless you first allow our technical support team the opportunity to troubleshoot and resolve the issue.

If our team successfully resolves the problem, the subscription will continue as normal.

If we are unable to resolve the issue within 48 hours, or if there is a verified service outage lasting 48 consecutive hours, you will qualify for a full refund under our 30-Day Money-Back Guarantee.

4. Non-Refundable Situations

Refunds will not be approved in the following situations:

• The customer refuses troubleshooting assistance.
• The issue is caused by the customer’s internet connection, device, IPTV application, VPN, or local network.
• The service is functioning correctly and no technical issue can be verified.
• The request falls outside the 30-day guarantee period.

5. Refund Processing

Approved refunds will always be returned using the original payment method.

Estimated processing times:

• Credit/Debit Cards: 3–10 business days.
• Depending on your bank or payment provider, processing may take up to 30 days.

Elite TV is not responsible for delays caused by banks, payment gateways, or financial institutions.

6. Contact Us

If you need assistance or wish to request a refund, please contact our support team before submitting a refund request.

Email: support@elite-tv.shop

WhatsApp: Available through our website

Our support team is available 24/7 and is committed to resolving any issue as quickly as possible.